FAQ – Frequently Asked Questions
Here are some of the most common questions from our customers. If you don’t find your answer, feel free to reach out to us.
🛡️ Are your products authentic?
Absolutely. Every item we sell is 100% genuine and sourced directly from trusted manufacturers or authorized suppliers. Each product goes through quality control before shipping.
📦 Do you ship internationally?
Yes — we ship worldwide. Shipping costs are automatically calculated at checkout, and you’ll receive tracking details as soon as your order is dispatched.
⏳ How long will my order take to arrive?
Delivery times vary depending on your location. Most orders arrive within 6–15 business days for Europe and the U.S., and 7–20 business days for other regions. If there’s any delay, we’ll notify you by email.
🧾 Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to save your shipping details, track your orders, and access special offers and loyalty perks.
📦 What if my product is damaged or incorrect?
Contact us right away with your order number and a photo of the item. We’ll arrange a replacement, refund, or exchange as quickly as possible — no hassle.
🔐 Is my payment information secure?
Yes. All transactions are protected by SSL encryption and handled through trusted payment gateways. We never store your card details on our servers.
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